Return & Refund
We want you to be completely satisfied with your purchase. You can raise your return request by using the contact form below and specify your order number. we will reach back to you as soon as possible to manage it.
RETURNS
We offer FREE carriage on all unwanted and eligible-for-return items, please check return eligibility under your product page description before raising a request. All bespoke products aren't eligible for returns or refunds.
Once you have received your item(s), please open the item(s) carefully and inspect as required. If the item is not suitable, please return the item to the original packaged state and contact us to arrange your free return. All returns requested within the 2-day returns window and returned boxed with original packaging and original condition only will be issued with a full refund or store credit.
RETURN TIMESCALE
Items will be picked up from your address and returned to us within 2-3 working days after you submit your return request.
REFUND TIMESCALE
We issue all applicable refunds/store credits (subject to the item being returned by the courier to our warehouse in time) within 4 working days after receiving the item.
RETURNING DAMAGED ITEMS
Please inspect your item fully upon receipt. Any items which are damaged or otherwise marked in any way must be advised within the same day of delivery and returned in the original packaging they were received with. Once notified, we can then inform our courier of the damage to the item and arrange a replacement to be sent out to you. Please make sure the item is packed in the original box it was received with to avoid replacement rejection.
If you know that you will not be able to check the item within the day of delivery, please contact us after ordering and advise the time window you would require in order to inspect the item.
Please note that Accidental damages are not covered under our return policy
DISCLAIMERS
Our delivery/Collection service is for items delivered/collected at your doorstep.
Our drivers may be able to take away your packaging upon request, however some of our partner couriers may not be able to offer this service. We would only recommend disposing of your packaging upon delivery if you are absolutely certain your item is as required and will be kept. Returning an item without original packaging will incur return damages and so will not be processed upon receiving.
REFUND METHOD
We can refund your order directly to your card if you paid by card through our website or if you paid using any of our installment payment methods. However, if you paid Cash on Delivery or POS upon delivery, the refund can only be done to your account as a store credit which you can redeem on your future order(s) with us.
