Privacy policy

1. Collection of Personal Information

When you visit kalonest.com (the “Site”), we automatically collect specific information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect specific information from you, including your name, billing address, shipping address, payment information, email address, and phone number. This information is collectively referred to as “Personal Information,” encompassing both Device Information and Order Information.

1. Use of Personal Information

We use your Personal Information for various purposes, including:

• Facilitating and managing orders, delivering products and services, processing payments, and communicating with you.
• Ensuring the functionality of our Services, analyzing performance, addressing errors, and enhancing usability.
• Personalising your experience by suggesting features, products, and services aligned with your interests.
• Adhering to legal requirements and using information for identity verification and other legal purposes.
• Communication through various channels, including phone, email, chat, and direct message.
• Displaying interest-based advertisements for features, products, and services without using personally identifiable information.
• Preventing and detecting fraud and abuse, as well as assessing and managing credit risks.

1. Security Measures

We prioritize the security and privacy of your information through:

• Encryption protocols and software during transmission.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• Physical, electronic, and procedural safeguards for the collection, storage, and disclosure of personal customer information.
• Security features on our devices to protect against unauthorised access and data loss.

You are responsible for protecting your password and devices to enhance security.

 

1. Sharing Personal Information

We share your Personal Information with third parties to:

• Assist in using your Personal Information for the purposes mentioned above.
• Comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

1. Behavioral Advertising

We may use your Personal Information for targeted advertisements or marketing communications. You can opt out through various platforms, including Meta, Google, and the Email Marketing.

 

1. Do Not Track

We do not alter our data collection and use practices in response to Do Not Track signals from your browser.

1. Data Retention

We retain Order Information for our records unless you request deletion.

1. Changes

Website Policies and Terms & Conditions may be updated; check these sections regularly for changes.

1. Examples of Information Collected

We collect different types of information based on user actions on our website:

• Collection of billing and shipping address, phone number, and email address when a customer places an order.
• Collection of email address and first name when a customer subscribes to our newsletter.

1. When We Transfer Your Personal Information to a Third Party

We take the privacy and security of your Personal Information seriously. When transferring your information to third parties, such as affiliates or service partners, we do so under specific conditions that align with our commitment to safeguard your data. On our website, you may find links to third-party websites. We want to clarify that we do not assume responsibility for the content, privacy policies, or their handling of visitor or user information on these external sites. It's advisable for you to independently review their privacy policies.

In regard to payment processing, our system is designed to maintain your security and confidentiality. For example, when payments are processed via our gateway, we only have visibility of the last four digits of your card, such as a Mastercard ending in 5153, or the payment method itself, whether it's a card or Apple Pay for instance. Additionally, transactions involving instalment payments are conducted through redirection to third-party providers, and not directly on kalonest.com.

Our server is secured and equipped with measures to prevent unauthorised access, use, alteration, or disclosure of your Personal Information. While we employ reasonable security precautions, it is important to acknowledge that the transfer of information via the Web Sites/Apps or any other electronic means is not entirely within our control. Users should be aware and agree to this aspect of data transfer.

1. Your Rights and How to Exercise Them

• You are entitled to receive information about any personal data we may hold or process concerning you.
• You have the right to request access to your personal data held or processed by us.
• You can request the correction of any inaccuracies in your data at no cost.
• You are within your rights to request that we cease using your personal data for direct marketing purposes.
• You have the right to request the erasure of your personal data or to limit its processing.

If you have any concerns regarding your data, please do not hesitate to contact us at info@kalonest.com

1. How We Ensure Security of Your Personal Information

We diligently and securely store all Personal Information on a protected server, employing protocols designed to prevent inadvertent or unauthorised access, destruction, use, alteration, or disclosure of said information. Our commitment is to uphold the confidentiality and security of your Personal Information in accordance with this Privacy Policy. Additionally, we ensure the implementation of appropriate technical and organisational measures to guard against unlawful or accidental destruction, loss, unauthorised access, or disclosure, as well as other illicit processing. Despite our continuous efforts to exercise reasonable security precautions for all Personal Information, it is imperative to acknowledge that the transmission of information or data through the Websites/Apps or any other electronic means is beyond our control, and users expressly recognise and consent to this condition.

1. Personal Information Transfer and Disclosure

Your personal information may be transferred to an affiliate and/or a reliable service partner, in which case such personal information shall be transferred to the extent as agreed by your prior consent. We value your personal information and shall never sell or disclose your personal information to a third party for any purpose other than specified herein.

In some cases where it is necessary for a criminal investigation, the Company may be obliged to disclose your personal information to the judicial authority based on the legal regulations. Currently, the Company does not provide your personal information to any third party. If the Company commences transferring your personal information to a third party in the future, the Company shall obtain your consent in advance.

1. Types of Cookies Used:

Kalonest employs various types of cookies on our Platforms, each serving specific purposes:

1. Session Cookies: These cookies are automatically deleted at the conclusion of your browser session. They play a pivotal role in facilitating your use of our website by enabling features such as "Wishlist" and "Shopping Bag."

1. Analytics Cookies: Utilised to analyse your interactions with our website, these cookies aid us in formulating strategies to improve your overall shopping experience.

1. Customer Preference Cookies: Designed to remember your product and account preferences, these cookies contribute to a more personalized shopping experience. It's important to note that some of these cookies may persist on your computer even after you have closed your browser.

1. Customer Targeting and Advertising Cookies: These cookies are instrumental in displaying advertisements aligned with your preferences. Additionally, they assist us in managing the frequency of ad views and evaluating the effectiveness of our marketing campaigns.

Cookie Collection Details:

In the process of collecting cookies, we may gather information such as your IP address, device information, and browsing patterns. This data is used for analytical purposes and to tailor our services to better meet your preferences. Kalonest is committed to treating this information with the utmost confidentiality and in accordance with our Privacy Policy.

By continuing to use our Platforms, you consent to the utilisation of cookies as described above. You have the option to manage your cookie preferences through your browser settings.