Kalonest.com, operating under KALONEST FZE LLC. L.L.C, is an e-commerce business that offers home and lifestyle products delivered to you within the UAE.

Kalonest.com is under the ownership and operations of KALONEST FZE LLC  for its own benefit as well as for its affiliates and subsidiaries (under “we” and/or “us”) in the United Arab Emirates. KALONEST FZE LLC  is a limited liability company operating under the laws and regulations of the United Arab Emirates, and its registered office at United Arab Emirates.

“ KALONEST FZE LLC” maintains the Website Kalonest.com.

 

WEBSITE TERMS

Please read the Terms and Conditions related within the website as they form the general terms governing the usage of the KaloNest website and affiliate services (including the use of the Call Centre and applications). Terms and Conditions may be changed over time, without notice, through posting the updated terms on our website, so please be sure to regularly give checks to the updates to avoid miscommunication. When an order has been placed through our website, you are deemed to have given content to the latest update of our Terms and Conditions posted on our Website. Terms changes must adhere to the law, therefore changes to the law and/or regulations mean we must amend our terms after placing your order, however, if the changes are before the order has been fulfilled then we are obliged to apply such changes to the order. In all other situations, the most recent update posted at the time of order will apply.

 

ELIGIBILITY

We aim to make the website and its affiliated services accessible to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully and legally: (i) make payment with the accepted legal tender types; (ii) agree to the given Terms and Conditions of the website and affiliate services and (iii) be able to enter into binding orders with us. We reserve the right to decline order suspected for commercial usage.

 

REGISTRATION

In order to take advantage and have access to the features and services of this website and affiliated services, you can either utilise the Website (or Website Call Centre) on a “guest check-out) basis or create an account and register your details with us. It is your ongoing responsibility to make sure that your personal and payment details provided to us are valid, accurate and complete. You can update your details through the account section, contacting us here, or by contacting us via the form in Contact page. It is advised to keep personal and payment details confidential and secure. Our customer service agents will never ask you for your password. At KaloNest, we are heavily committed to complying with our Privacy Policy and ensuring customer security, however, we are not responsible for any loss suffered through misuse of details provided. Please notify us as soon as possible if you are concerned that your account is compromised. By registering at KaloNest.com or placing an order on the website you warrant that you are abiding the eligibility criteria described above and that the information provided is yours, valid, accurate and complete in all respects. Commercial entities are not eligible or entitled to register with us.

 

PAYMENT

KaloNest.com currently accepts the following types of tender for orders placed on the website:

• Visa, Mastercard, AMEX Debit and Credit Cards in AED 
• Cash on Delivery for all items except the customized items
• Instalments with Tabby and Tamara

 

Payment will be taken upon the placement of an order on our website. By entering your confidential payment details onto our website, you warrant that you are befittingly authorised to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not personally authorised by you, the payment method is invalid or where we do not think you are authorised to use the relevant tender.

- Cardholder must retain a copy of transaction records and Merchant policies and rules.

- User is responsible for maintaining the confidentiality of his account.

 

DELIVERY & SHIPPING

KaloNest.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

 

PRICES

Prices on the KaloNest.com website are displayed in AED and exclude any add on services you may pair with the products, delivery costs, taxes or duties to which the purchase may be subject to. Any additional costs will be displayed to you upon the final checkout.

If you purchase using a payment method denominated in foreign currency to AED, the payment will be put under the currency exchange rate applied by your card issuer at the time the payment is completed.

The distance of the destination of the order, the items and services you select as well as the method of delivery may determine the delivery charges. Please refer to the delivery section for further details on delivery options.
We aim to make every effort to ensure the prices displayed on the website and in our communications are correct, errors may potentially occur. If an error occurs:

1. has already been processed, then we may at our discretion:
   1. Void the Order (or part thereof), arrange for collection of the differently priced item(s) from your original Order delivery address in the UAE and issue you a full refund including original Order delivery fees, taxes and duties (if applicable);
   2. Where the price you paid is lower than the actual price of the item, honour the price in your Order; or
   3. where the price you paid is higher than the actual price of the item, refund you the difference between the two values;
2. Has not yet been processed, then we will notify you as soon as possible and only process the Order once you have confirmed you are happy to buy at the correct price or otherwise cancel the Order and refund your payment in full.

COPYRIGHTS AND INTELLECTUAL PROPERTY

All intellectual property rights, whether registered or unregistered, in the KaloNest.com website, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under UAE copyright laws and international conventions. All rights are reserved.

 

GOVERNING LAW

These Terms & Conditions and the transactions contemplated hereby shall be governed by, and construed and interpreted in accordance with the Laws of United Arab Emirates, without regard to the principle of conflict of laws. Any actions seeking legal or equitable relief arising out of or relating to these terms will be brought only in the Court of the United Arab Emirates.